ORNAMENTS FAQ

What is the purpose of these items?

Our ornaments are our most popular items, and make great gifts for any one with a love for animals! Many of our customers use these during holiday celebrations to make sure their pets get in on all of the fun! But we have heard that some of our customers display these year round as a remind of their furry family members. Sometimes our ornaments are used as tributes to pets who have passed away. These pieces are versatile enough to suit your needs!

 

I celebrate Hanukkah; do you have ornaments for that?

Yes, we do make ornaments for Hanukkah! We have a few Hanukkah ornaments on sale in the shop, pre-made. But, by and large, ornaments for Hanukkah can be custom ordered. You pick the trim color, the animal you desire and the shape you desire, and we'll make it for you! We will also gladly ship it to you, or the intended recipient. Please allow 2-3 weeks for production and shipping time. (Additional time will be required for orders placed between November 1st and December 31st of each year.)

 

Can I personalize an ornament?

Yes, most of our ornaments can be personalized! You can order ornament in any of the shapes, or colors we offer. On occasion, we can even make minor changes to the design of the pet. 

Please note that there is an additional charge for adding names to an ornament. For short names (of 5 characters or less), the added charge is $5. For longer names (6 characters or more) the added charge is $10.

You can get started on a custom order here.

 

I'd like to get an ornament made with an animal or breed I do not see. Can you help me?

We have a very wide selection of stamps for clients to choose from. Since we focus on pets with four paws, we're certain you'll find something perfect for you & your home! 

If, however, you cannot find the animal you are looking for, feel free to suggest an animal (or a breed) that you think we should add to our collection. We cannot accommodate all suggestions. When we consider new additions to our stamp collection, we take into account how often an animal/breed is requested. You can view our Stamp Collection here. 

 

Is there an extra fee for personalization, or adding/removing something from an item you sell?

Any finished product that is for sale in our shop cannot be altered; it has already been painted, sealed and fired. But we'd be happy to make an item to you that takes into account the changes you'd like to make!  

For most customizations, there is no additional charge. Changing/adding color, paw style, or adding other design elements (bone outline shapes, snowflakes, etc.) can be done at no additional charge.

Here are the modifications for which there is an additional charge:

  • Slight modifications to an animal design can be made, for an additional fee. The fee is assessed on an individual basis, and is, in part, based on the difficulty of the request.
  • Adding a name (or dates) to an item does require an additional fee. For short names (5 characters or less), the added charge is $5. For longer names (6 characters or more) the added charge is $10.

Since we make all of our items by hand, you will need to allow 2 to 4 weeks for production time. (More time is required for orders placed between November 1 and December 31.)

My pet has died (or been lost). Can you make an ornament to remember my pet by?

Our hearts go out to you; we know from experience that losing a pet is a difficult and heartbreaking experience! 

We can easily make a memorial ornament for you. Many for our customers see this as a way to move forward, while still remembering their beloved little furry one. (Sometimes they are even left up, year round!)

When you're ready, we will work with you to create a design that is perfect for you and your situation. You can get started on creating a custom order here.

What are the dimensions of your standard sized ornaments?

Please keep in mind that as our items are all made by hand, there will be some variation.

Circle ornaments measure about 3 inches wide (7.6 cm W).

Heart ornaments measure about 3.5 inches wide by 3.5 inches high (8.9cm W x 8.9cm H).

Star ornaments measure about 4 inches wide by 3.8 inches high (10.2cm W x 9.8cm H).

Bone ornaments (held vertically) measure about 2.75 inches wide by 4.75 inches high (6.9cm W x 12cm H).

 

What are the dimensions of your small ornaments?

Please keep in mind that as our items are all made by hand, there will be some variation.

Circle ornaments measure about: 1.8 inches in diameter (5.1 cm W).

Heart ornaments measure about: 2 inches wide by 2 inches high (5.1cm W x 5.1cm H).

Star (5 points) ornaments measure about: 2.1 inches wide by 2.25 inches high (5.4cm W x 5.7cm H).

Star (6 points) ornament measures about: 2.5 inches wide (5.1 cm).

Bone ornaments measure about: 2.8 inches wide by 1.5 inches high (7.3cm W x 3.2cm H).

 

Can I change the color around the edge of my ornament?

Yes, you can easily change the trim color of your ornament! Just look at the colors we offer, and let us know the color you'd prefer. There is no additional charge for this. However, please allow 2-3 weeks for production & shipping time. (Additional time will be required for orders placed between November 1st and December 31st of each year.)

 

Is it possible to have more than one pet or animal on each ornament?

Yes, it is quite possible to have multiple pets on one of our pieces, for an additional fee. The animals must all fit on one side of the ornament, as the other side houses our company logo. There is no added charge for this. If this is something you're interested in, please state this when you place your order, and allow for production time of 2 to 3 weeks*. We will let you know if we cannot accommodate your request.

*Additional production time will be required for any orders placed between November 1 and December 31. 

 

I'd like to add a name to an item. What are the typefaces from which I can choose?

You can see the type faces here: 

Please note that there is an additional charge for adding names to items. For short names (of 5 characters or less), the added charge is $5. For longer names (6 characters or more) the added charge is $10.